Frequently Asked Questions
Everything you need to know about our eco-friendly home and lunch solutions.
What materials are PlanetBox products made from?
Our products are primarily crafted from high-quality, food-grade stainless steel. This ensures they are durable, non-toxic, and free from lead, PVC, phthalates, and BPA.
Are PlanetBox containers dishwasher safe?
Yes, all our stainless steel containers and silicone inserts are dishwasher safe. We recommend removing any decorative magnets before washing to preserve their design.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer a warranty on your products?
We stand by our quality with a 5-year warranty on stainless steel components and a 1-year warranty on soft goods like carry bags and pods against manufacturing defects.
Can I use PlanetBox containers in the microwave?
No, because our containers are made of stainless steel, they are not safe for use in the microwave. They are, however, excellent for use in ovens at low temperatures for reheating.