Returns & Exchanges
We want you to love your PlanetBox products, which is why we offer a 30-day return window for items in their original, unused condition. Whether you are seeking a refund or an exchange, our goal is to ensure your home dining experience is perfectly organized and sustainable.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your unused items in their original packaging, ensuring all components and tags are included to prevent damage during transit.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing